Courtesy:

Thoroughness with which documentation requirements are explained:

Amount of documentation required:

Ease of understanding application forms:

Thoroughness of mortgage process explanation:

Approachability:

The extent to which you feels you were kept well-informed about application status:

Responsiveness to customer concerns:

Overal paperwork preparation time:

Accuracy of paperwork:

Speed of loan approval:

Fairness of treatment:

Ease of doing business with the mortgage company: